Privacy Policy
Effective Date: 5/27/25
Polar Air Inc (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and physical address provided by you when filling out forms or contacting us.
- Service Details: Information related to the services you request or receive from us.
- Device Information: IP address, browser type, and operating system used to access our website.
- Cookies & Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic.
How We Use Your Information
We use the information we collect to:
- Provide and manage HVAC services
- Respond to inquiries and customer support requests
- Send appointment reminders, updates, and promotional messages (if opted in)
- Improve our website, services, and user experience
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information to third parties. Your information may be shared with trusted third-party service providers who help us operate our business (e.g., scheduling, communication, or marketing platforms), but only to the extent necessary and with strict confidentiality agreements.
SMS/Text Messaging
If you opt in to receive SMS communications from us, you may receive messages related to appointments, service updates, and promotional content. Message and data rates may apply. You can opt out at any time by replying “STOP.”
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Your Choices and Rights
- Opt-Out: You may unsubscribe from promotional emails or SMS messages at any time.
- Access & Correction: You may request access to or correction of your personal data by contacting us at digital@explorehvac.com.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at digital@explorehvac.com.